Terms of Service

These Terms set out the conditions that apply to the sale of goods (the "Service") provided by JTC Co., Ltd. ("we", "us") through the JTC Select online store (the "Store").

Article 1 (Scope)

1. These Terms apply to all customers who use the Service.
2. In addition to these Terms, customers shall observe the notices, guidelines and rules that we publish separately.
3. We may publish separately a shopping guide, product page notes, confirmation items shown at the time of purchase, and return and exchange notices. Those documents form part of these Terms.
4. Please read these Terms and the related notices before using the Service.

Article 2 (Purchase and customs clearance)

1. Customers may select items in the Store and purchase them by following the prescribed procedure.
2. Items sold through the Service are cross-border e-commerce goods, shipped directly from within Japan to the delivery address the customer specifies.
3. Where required for delivery and customs clearance in the destination country, we or our designated logistics providers may ask the customer to provide the information needed for identity verification and customs clearance.
4. The purchase procedure and the point at which the contract of sale is formed are as displayed in the Store and in the notices shown at the time of purchase.
5. Duties, taxes and other charges included in the price are as displayed on each product page and on the checkout page.

Article 3 (Delivery)

1. Items are shipped from within Japan by international delivery.
2. Delivery may take longer than usual because of international transport, customs clearance in the destination country, customs inspection, or the delivery situation.
3. Please refer to the delivery information in the Store for further details.

Article 4 (Returns and exchanges)

1. The items sold through the Service are dietary supplements (food products).
2. Where the laws of the customer's country grant a right to cancel a distance purchase within a set period, we will handle requests in accordance with those laws, taking into account the nature of the item, whether it has been opened or used, and the return conditions displayed at the time of purchase.
3. Given the nature of food products, and in order to protect quality and safety, items that have been opened may not be eligible for return or exchange.
4. Returns, exchanges or cancellations arising from the customer's own circumstances, such as ordering the wrong item or the wrong quantity, will be handled according to the return conditions displayed at the time of purchase.
5. Items that arrive clearly damaged or defective, or that differ from the item ordered, will be handled under Article 5.

Article 5 (Enquiries about items)

1. If an item arrives clearly damaged or in an abnormal condition, for example leaking or with damaged packaging, or differs from the item ordered, please contact customer support within 7 days of delivery.
2. We may ask you for the order number, the product name, and photographs showing the condition of the item.
3. After confirming the condition of the item, we will propose an exchange, a replacement, or another appropriate resolution.

Article 6 (Products and precautions)

1. The items sold through the Service are dietary supplements sold as food products in Japan.
2. Before using an item, please read the directions for use and the precautions shown on the product page and on the packaging.
3. These items are not medicines. If you have any questions or concerns about using them, please consult a physician or another qualified professional.

Article 7 (Changes to and suspension of the Service)

We may change the content of the Service, or suspend it temporarily, for reasons including system maintenance, communication failures, system faults, natural disasters, the logistics situation, customs clearance, or other unavoidable circumstances.

Article 8 (Handling of personal information)

We will handle personal information obtained through the Service appropriately, in accordance with our privacy policy and applicable laws.

Article 9 (Changes to these Terms)

We may change these Terms as necessary. Any change will be announced in the Store or by another method we determine.

Article 10 (Resolution by discussion)

If a problem arises in connection with the Service, we and the customer shall discuss it in good faith and endeavour to resolve it.

Established: 19 August 2026
JTC Co., Ltd.