FAQ

Shipping

Q. When will my order arrive, and where is it shipped from?

A. All items are shipped from within Japan by international delivery, directly to the address you specify. Delivery may take longer than usual depending on customs clearance and inspection.

Changing or cancelling an order

Q. Can I cancel or change my order after placing it?

A. Whether an order can be changed or cancelled depends on how far it has progressed through fulfilment. Please contact customer support.

Returns and exchanges

Q. How can I find out whether an item can be returned or exchanged?

A. We will advise you after confirming the condition of the item and the details of your order. Please contact customer support to request a return or exchange.

Damaged or incorrect items

Q. What should I do if an item arrives damaged or with another problem?

A. We are sorry for the inconvenience. Please contact customer support as soon as possible after delivery. We may ask you for photographs showing the condition of the item.

Entering your name and address

Q. Which language should I use for my name and address?

A. Please enter your name and address in English (Roman letters) only. Orders containing other characters cannot be shipped and will be cancelled.

Contact us

Customer support: (to be confirmed)